1. Advance reservation is recommended to ensure your space upon arrival. Reservations can be made by telephone, fax or email. 2. Please arrive at least 10 minutes prior to your appointment. Late arrival may result in reduced time. If you are more than 30 minutes late for any treatment you will be asked to reschedule. 3. We advise that you consult with your doctor prior to undertaking a spa treatment if you have high blood pressure, heart conditions, are pregnant or have any other medical complications. 4. Smoking and alcohol consumption are not permitted in the spa. 5. We reserve the right to refuse entry and treatment to anyone displaying signs of alcohol consumption or drug/other substance abuse. 6. Children under the age of 16 are not permitted in the spa without continuous adult supervision. 7. We do not take responsibility for loss or damage to any personal or valuable items so it is recommended you do not bring jewelry, mobile phones, pagers and other such items into the treatment room. 8. Robes, slippers, disposable underwear, towels, showers and necessary attire for your treatment are provided. 9. You may prefer to remove hearing aids, eye glasses or contact lenses for greater comfort during your treatment. 10. To maintain a relaxing and quiet environment, mobile phones, pagers, and other electronic devices must be turned off or silenced in the treatment room.